What types of properties do you manage?+−
Single-family homes, townhomes, condominiums, duplexes, and small multifamily properties. Contact us to confirm your property fits our service area.
Do you work with Section 8 or the Jacksonville Housing Authority?+−
Yes — we have extensive experience with Section 8 voucher tenants and JHA, and handle all the coordination involved.
Is the initial consultation free?+−
Yes. Consultation and onboarding are complimentary; fees only apply once services are performed or a tenant is placed.
What areas do you serve?+−
Jacksonville and surrounding communities, depending on the property's location and the type of management needed.
Can you manage my property if I live outside Florida?+−
Yes — we manage properties for out-of-state and international owners, handling everything locally while keeping you informed remotely.
Can you take over a property that already has a tenant?+−
Usually, yes. We review the existing lease, tenant records, and any open concerns before taking over management.
How do you determine the rental price?+−
We look at location, condition, comparable listings, current market activity, and amenities, then give you a recommended range for approval.
How do you screen tenants?+−
Income, employment, rental and credit history, background and eviction history — reviewed against written standards, in line with fair housing law.
Can you guarantee tenants will pay rent?+−
No guarantees, but careful screening lowers the risk, and we follow the lease and applicable procedures whenever a payment is late.
How and when do owners receive their money?+−
Funds go out after the tenant pays, adjusted for processing time, maintenance costs, fees, and standard banking delays.
How do tenants submit maintenance requests?+−
Through our management system — our team reviews, prioritizes, and coordinates the right response.
Will you contact me before making a repair?+−
Yes, for any non-emergency repair above your agreement's limit. Minor pre-approved repairs and true emergencies proceed without additional sign-off.
Can I use my own contractor?+−
Possibly — as long as they're qualified, properly insured, responsive, and willing to follow our scheduling and invoicing process.
Do you mark up maintenance invoices?+−
No vendor markups — owners pay vendor costs directly. In-house work is billed at competitive rates.
How often do you inspect the property?+−
Depends on your plan — typically at move-in, during the tenancy, before renewal, and at move-out.
What happens if a tenant doesn't pay?+−
We follow the lease and the required legal process — contact attempts, late fees, formal notices, and attorney coordination if it comes to that.
Do you handle evictions?+−
We assist with notices and coordination; attorney fees and court costs are billed separately.
Who holds the tenant's security deposit?+−
Handled per the lease, our management agreement, and Florida law — the specifics are explained during onboarding.
Do you require tenants to have renter's insurance?+−
Sometimes, depending on the property and lease terms — it complements the owner's landlord insurance.
Can you help prepare a vacant property for rent?+−
Yes — cleaning, painting, repairs, flooring, lock changes, and similar prep work, all coordinated with your approval.
How long will it take to rent my property?+−
Varies with price, condition, location, season, and demand — we can't guarantee a specific leasing date.
Can I choose which tenant is approved?+−
We apply consistent written standards, and you review the information — but decisions can't reflect fair housing violations or protected characteristics.
Do you manage short-term rentals?+−
Our focus is long-term residential management — contact us to discuss your specific situation.
How do I get started?+−
Submit the contact form with your basic property details — we'll review it, reach out, and recommend next steps.
